SHIPPING | DELIVERY | RETURNS

This section of our site (pret-a-porter-ap.com) provides information about the Shipping and Delivery of your order.

For our Returns Policy and Returns Process please read the RETURNS section detailed after Shipping and Delivery below.

You may wish to contact us with any Shipping and Delivery, Returns related queries by emailing us on customer.care@pret-a-porter-ap.com. If your query is related to an order you have placed, please ensure your order number is provided on your email. We endeavour to respond within 24 hours via email.

The term product may also be referred to as an item or goods, interchangeably.

DUTIES & TAXES FOR INTERNATIONAL ORDERS 

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages where applicable. These charges are recipient’s responsibility as we only charge the transportation fee for your order. You may check with your country’s customs office to determine what these additional costs will be. In the event of Brokerage Fee; the brokerage fees are a processing fee charged by the shipping company. This fee includes filling in a customs form to indicate the contents and value of the shipment and calculating duty and taxes.

SHIPPING AND DELIVERY

All orders are shipped from London, United Kingdom.

Our company creates, limited edition pieces which often form a part of a collection. We do not hold large amounts of stock for any single item available from our collections. This is due to our company model which entails a project based approach. If you wish to enquire about availability of any sold out items from our displayed collections available on our site, please enquire by emailing our customer care team; customer.care@pret-a-porter.com.

SHIPPING POLICY FOR IN STOCK ITEMS

Orders are typically shipped within 5-7 business days for products that are in stock. When you place your order, this information will be readily available at the time of placing your order. Please ensure you read this information carefully.

Once your in stock item(s) are ready for shipping within our 5 – 7 business days preparatory time, we ship your order via a reputable courier company via their signed and tracked service. Information about the cost of delivery to your specific country will be detailed at the time of your order placement processing. As a general rule, the speed and price of shipping your order depends on product type and destination, ie; shipping cost. Further information will be detailed at the time of order processing under shipping cost.

SHIPPING POLICY FOR OUT OF STOCK ITEMS – ON BACK ORDER

For items that are on back order due to being sold out, orders are typically shipped within 7 – 14 business days. This is due to the time required for stock replenishment ie; the time it may take us to create further products and once ready they are shipped. As a general rule, the Speed and price of shipping your order depends on product type and destination.

Once your in stock order is ready for shipping within our 7- 14 business days preparatory time, we ship your order via a reputable courier company via their signed and tracked service. Information about the cost of delivery to your specific country will be detailed at the time of your order placement processing. As a general rule, the speed and price of shipping your order depends on product type and destination, ie; shipping cost. Further information will be detailed at the time of order processing under shipping cost.

DELIVERY

From the time your order is shipped and depending on the location of your country your order estimated Delivery time will be detailed on your order confirmation email or your order has been shipped email. Please note as general information delivery time frames for tracked and signed for service are as follows with DPD;

UNITED KINGDOM & EUROPE

Between 1-2 days

AMERICAS

Between 7-15 days

CANADA

Between 7-15 days

MIDDLE EAST

Between 7-10 days

ASIA & SOUTH EAST ASIA

Between 15 – 20 days

For confirmed orders, please use the tracking information provided on the order confirmation or your order has been shipped email.

The above delivery time frames are for general information only and the information provided is subject to factors that may influence the delivery of your order over which we may have no control whatsoever. Please view your order confirmation emails for further information.

List of couriers we may use; DPD, DHL, ParcelForce, FedEx, UPS are some of the services we use to ship your order. We may change our shipping service providers from time to time in order to ensure we are able to receive competitive and efficient service for our customers order shipping. More shipping information will be available on your order confirmation email or order has been shipped email.  For further information you may contact us on the customer care email provided above.

PRIORITY SHIPPING SERVICE

We may be able to offer priority shipping service for larger orders, however this service is not directly available whilst placing your order on our site. We request our clients to contact us via email at customer care and our customer care team will inform you of the  options available for priority shipping service. Please note, the cost of priority shipping services may be considerably more in comparison to standard shipping service. Should you prefer priority shipping service please note that the cost of a premium service will be borne solely by the client which will be advised at the time of placing your order with us.

The above described timelines are estimates only and do not guarantee exact shipping and delivery timeframes.

Currently we do not offer free shipping services or free returns services.

IF WE TAKE LONGER TO SHIP THAN USUAL

The above shipping time frames are estimates only and may change from time to time depending on several factors that maybe out of our immediate control.  If your order shipping has been delayed for any reason out of our control. You will be notified in writing via email and we will request that a further 7 days are allowed for shipping the product to you as a first option. However, if we are unable to do so, we will then present you with the following options;

  1. Cancel your order completely with full refund, this may take up to 14 days for your refund to be processed.
  2. Select another item available on our site that can be shipped much faster.
  3. Obtain a credit note from our company with a 3 month valid date to be used on our site for any future products that may be available.

 

Pret A Porter Artistic Projects is not responsible for any delays caused during transit, including any delays caused due to your countries customs and duties regulations.

Pret A Porter Artistic Projects is not responsible for items that are lost, stolen or damaged in transit.

All shipping costs are non refundable.

RETURNS

We offer a 14 day return policy from the date of delivery.

Please read the RETURNS section outlined here in full prior to preparing your return without which we may not be able to provide a refund on any item being returned to us.

Returns will be accepted only on unworn, undamaged, unused items within 14 days of purchase from Pret-a-porter-ap.com.

HOW TO PROCESS A RETURN WITH US

INFORM US; please email us at customer.care with your order number as the subject heading RETURN REQUEST. Please state the reason for your return and outline the service provider you are using in order to return your order. We would also request that a reputable courier service provider be used as well as an insured signed for tracked service. Once we receive your Returns Request we will respond to you via email with acknowledgement. Please ensure the items you are returning have been checked according to our returns policy.

PACK YOUR ITEM(S); carefully, pack your product or item(s) as they were delivered to you with protective wrapping, packaging etc to prevent any product damage in transit. Pret A Porter Artistic Projects will not be able to provide a refund for items that are not returned in perfect sellable condition and as advised in this Returns policy. You may wish to provide a reason for your return.

SHIP YOUR ITEM(S) BACK TO US;

Returns shipping fees are solely the buyers responsibility.

Once we receive your return and it has been checked in accordance with our returns policy, we will notify you via email and process your refund excluding the original shipping fee paid by you at the time of placing your order. The time it takes for your refund to show back into your account may vary this depends on your payment card issuer. We estimate between 15-20 business days for your refund to clear. You may wish to contact your payment card issuer.

RETURNS POLICY

  1. If you change your mind and would like to return your order, you have the option to return your order under our 14 day return policy.
  2. Our Returns Policy applies to anyone purchasing from this site, therefore please ensure you read this section fully.
  3. 14 days return policy begins from the date of delivery of your order.
  4. Shipping costs incurred upon order placement are non – refundable.
  5. Please note that once your item has been received and has been inspected as per our Returns Policy a refund will then be authorised for the product you have returned in full. Any shipping costs incurred at the time of order placement are Non – refundable. Refunds for the returned product may take anywhere between 15 – 20 business days to appear in your account, depending on your payment card issuer.
  6. Any customs, excise, duties, brokerage fee paid for by you according to your country location will be borne solely by the you.
  7. Items that have been damaged, worn, soiled, or altered will not be accepted for Return and maybe sent back to the customer.
  8. Returns that do not fall within our Returns Policy as outlined here, will not be accepted and Non – refundable.
  9. We do not offer product exchanges.